SHIPPING & RETURNS
In the overview, you will find information about transit times and prices for the LOW POSH orders worldwide delivery.
We offer free shipping on all orders over 300$. The orders with total amount less will be shipped with a 40$ delivery charge.
All orders are shipped from our warehouse in Kyiv, Ukraine (not EU zone). We offer only the standard shipping on all orders to all countries.
WE DO NOT DELIVER TO RUSSIA AND BELARUS
Please note the prices do not include international taxes and customs fees, your delivery might be subject to additional costs depending on the destination country's legislation. Tracking is available after your order has shipped. You will receive a confirmation email with your tracking link and tracking number. Please note that the specified delivery periods do not include weekends, public holidays, and customs declaration days. In addition, some orders may experience customs delays. Unfortunately, we have no control over these delays and cannot predict what they may be. Transit times above are provided by shipping service and are not necessarily guaranteed.
We're unable to cancel an order or change the delivery information once it has left our warehouse.
Our courier usually delivers from monday to friday during business hours and will make two delivery attempts. After the second failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. Unfortunately, it is not possible to choose a specific delivery date and time.
TAXES & DUTIES
All orders are shipped with an official invoice declaring the exact total of merchandise purchased. Please note, the prices at check-out do not include international taxes, import duties and customs fees (where applicable). The customer is responsible for payment of any vat, custom duties taxes and related charges applicable to their order upon delivery. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges.
We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. In case this takes place, the parcel is returned to the seller with the right to retain the products and the amount paid for your purchase of the products.
RETURNS & EXCHANGES
If for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return or exchange purchased products within 14 days from the date on which you received them. Please make sure that the items are unworn, unwashed, and undamaged and in the original packaging with tags attached. We do not accept returns and can not exchange our products purchased from partner stores.
PLEASE NOTE THAT ITEMS FROM ARCHIVE SALE OR TAILOR-MADE ITEMS ARE NOT ACCEPTABLE FOR EXCHANGE OR RETURN.
Note that shipping and handling charges, taxes paid (e.g., state, customs, VAT) are not refundable. Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as we do not collect it. Please contact us before returning at email@example.com with your order number, and our team will get back to you in 12 hours or less with the right details.
We are not responsible for orders returned to us automatically without prior notice. We recommend using only trackable and insured postal services.
Please note that we do not provide shipping labels in case of return or exchange.
We always aim to handle your returned purchase as soon as we can. We’ll send an email once the item(s) have been received and your refund has been processed.
I received a damaged/wrong item. What do I do?
We are so sorry if you have received a damaged or wrong item. Please contact us at firstname.lastname@example.org with a photo of the damaged/wrong item and your order number. We will take care of it quickly.